Job Description

The Hostess is the first point of contact for guests and plays a key role in delivering an exceptional and personalized dining experience. Representing the RIKAS brand, the Hostess ensures a welcoming atmosphere while managing reservations and guest flow in line with brand standards.

Key Responsibilities

Guest Experience

• Welcome guests warmly and professionally upon arrival
• Ensure guests feel valued, comfortable, and well-attended throughout their visit
• Escort guests to their tables and present menus according to service standards

Reservations & Seating Management

• Manage reservations, walk-ins, and waitlists using the restaurant booking system
• Optimize table allocation in coordination with the service and management teams
• Handle VIP guests and special requests with discretion and attention to detail

Communication & Coordination

• Maintain constant communication with the floor team to ensure smooth operations
• Accurately communicate waiting times and manage guest expectations
• Escalate guest feedback or concerns to management when required

Brand Representation

• Uphold RIKAS grooming, uniform, and appearance standards at all times
• Represent the brand values through professional behavior and positive attitude
• Ensure the host desk and entrance area remain organized and presentable

Qualifications

• 
  Previous experience as a Hostess in an upscale or lifestyle restaurant preferred
• Excellent verbal communication skills in English (additional languages are an advantage)
• Strong interpersonal and customer-service skills
• Ability to multitask and remain calm under pressure
• Confident, polished, and guest-oriented personality