Full job description

As Kids Club Attendant, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:

• Plan, organize, conduct and create kids’ activities.
• Provide an educational yet fun environment for the children.
• Setup Kids Club room and equipment prior to the children’s arrival, including any audio visual, arts and crafts supplies, books, etc.
• Make, reconfirm and verify guest bookings.
• Control and direct all children throughout the day.
• Ensure to address each child by name.
• Request and collect stock and supply in accordance with minimum stock levels.
• Ensure the cleanliness and a high standard of hygiene and sanitation of the Kids Club’s area.
• Present the available activities to each family on arrival.
• Ensure every child’s dietary restriction, preferences and special requests are taken note and recorded in the systems. Share with other departments when required.
• Prepare guest bills when required.
• Participate in the sale or upselling of retail products, ensuring the retail target is achieved (if retail in Kid’s Club is available).
• Ensure a safe environment for the children.
• Handle, follow up and report on guests’ comments and feedback.
• Maintain knowledge of all emergency evacuation drills according to property policies.
• Report any health or safety hazards to Kids Club Supervisor and Kids Club Manager.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all property facilities and activities.
• Knowledge and strict adherence to LQA standards.

Qualifications
To execute the position of Kids Club Attendant, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized Early Childhood school with kindergarten/ school teaching background and more than one year’s experience in a similar hotel operational role.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of learning stories creation for children, latest trends with children and local environmental initiatives.

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