Key Responsibilities:

• Welcome and assist members and guests with professionalism and warmth
• Answer walk-in inquiries, phone calls, and emails regarding memberships, schedules, and bookings
• Oversee and manage front desk shifts to ensure full coverage
• Maintain accurate member records and handle sign-ups, renewals, and cancellations
• Ensure the front desk is clean, organized, and ready for operations
• Support event coordination and promotional activities
• Respond effectively to emergencies in line with company protocols
• Assist with incoming mail and package distribution
• Perform other tasks as assigned by management

Work Schedule:

Rotating shifts including weekends and holidays.

Requirements:

• Minimum high school diploma required.
• Previous experience as a receptionist, customer service representative, or similar role (preferably in fitness or hospitality).
• Strong communication skills in English (Arabic or Chinese is a plus)
• Strong communication and interpersonal skills.
• Basic computer skills.
• Professional, well-groomed appearance with a friendly attitude.
• Reliable, responsible, and capable of working independently.
• Comfortable with rotating shifts and fast-paced environments.