Full job description

Job Overview

We are seeking a courteous and customer-focused Guest Relations Officer (Arabic Speaking) to join our Operations team. The ideal candidate will be responsible for delivering excellent guest service, handling guest inquiries, and ensuring a positive guest experience at all times.

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Handle guest inquiries, requests, and complaints efficiently.
• Coordinate with internal departments to ensure smooth guest operations.
• Maintain accurate guest records and service reports.
• Ensure high standards of customer service and hospitality are consistently met.
• Support operational activities as required by the Operations Supervisor.
• Assist during orientation and trial periods as per company procedures.

Candidate Requirements

• Minimum 2 years of experience in guest services, hospitality, or customer support.
• Bachelor’s degree in Hospitality Management or a related field.
• Fluency in Arabic and English (spoken and written).
• Strong interpersonal and communication skills.
• Customer-oriented with a professional appearance and attitude.
• Valid and attested educational documents.

Working Conditions

• Working Days: Monday to Saturday (Weekly off: Sunday)
• Working Hours: 10:00 AM to 8:00 PM

Benefits

• Annual Air Ticket: One-way ticket provided after completion of 12 months
• Other Benefits: As per company policy

Job Types: Full-time, Permanent