Full job description

• Greet guests professionally and courteously upon arrival
• Perform check-in and check-out procedures efficiently
• Handle guest reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries
• Provide information about hotel services, facilities, and local attractions
• Handle guest complaints and resolve issues promptly or escalate when necessary
• Process payments, invoices, and room charges accurately
• Maintain guest records and update the hotel management system
• Coordinate with housekeeping and other departments regarding room status
• Ensure front desk area is clean, organized, and presentable

Job Type: Full-time