What You’ll Do:

• Greet and welcome guests warmly upon arrival.
• Ensure guests are seated promptly and comfortably.
• Handle reservations, waitlists, and seating arrangements efficiently.
• Resolve guest complaints or concerns in a professional and courteous manner.
• Maintain a positive and polished first impression of the restaurant or venue.
• Supervise and coordinate the host/hostess team.
• Train new hosts/hostesses on greeting standards, reservation systems, and guest service.
• Assign and monitor tasks to ensure front-of-house operations run smoothly.
• Communicate effectively with servers, bartenders, and management to manage flow.
• Manage booking systems (e.g., OpenTable, Resy, SevenRooms) and walk-ins.
• Keep an accurate floor plan and track table turnover.
• Balance seating to optimize server workload and ensure timely service.

What We’re Looking For:

• Minimum 1 year of experience in a similar role within a restaurant or hospitality environment.
• Excellent communication skills in English (fluency is a must).
• Proficiency in Russian or any European language is a strong advantage.
• High school diploma or equivalent.
• Strong interpersonal skills with a warm, approachable personality.
• Professional appearance and presentation.
• Familiarity with MS Excel and Word.
• Ability to upsell and confidently explain menu items.
• A proactive team player with strong time management and leadership potential.

Benefits:

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
• Be involved in customized trainings.
• Have the chance to work in an international, diverse, and inclusive environment.
• Become part of one of the most caring communities out there.
• The famous team activities and social events are bursting with fun.
• Annual leave as per the company policy.
• Medical Insurance covering all necessary services.
• Yearly get-together for our Frontliner Champions.