Full job description

We are hiring a Customer Service & Operations Documentation Assistant to join our team in Dubai. This is an office-based role focused on customer support, administrative coordination, and handling official documents.

The ideal candidate should be organized, professional, and comfortable working in a multi-tasking environment with clients and internal teams.

Key Responsibilities:Administrative & Documentation:

• Handle daily office operations and document management.
• Prepare, draft, and follow up on official documents, emails, letters, and reports.
• Maintain organized digital and physical filing systems.
• Coordinate documentation processes (visas, certificates, forms, approvals, etc.).

Customer Service & Operations:

• Communicate with clients via phone, WhatsApp, and email.
• Handle customer inquiries and provide accurate information.
• Follow up on client requests and ensure timely processing.
• Coordinate with internal departments and external partners.
• Assist management with scheduling and daily operations.

Communication & Coordination:

• Maintain professional communication with clients and partners.
• Ensure smooth information flow between departments.
• Support team members in day-to-day operational tasks.

Job Requirements:Language:

• Good English communication (written & spoken).
• Arabic is a strong advantage.

Technical:

• Proficient in MS Office (Word, Excel, Outlook).
• Comfortable using office systems and basic IT tools.

Professional:

• Strong organizational and multitasking skills.
• Ability to work independently.
• Good communication and problem-solving skills.
• Attention to detail (very important for documents).

Experience:

• Previous UAE experience in Admin / Operations / Customer Service preferred.
• Diploma or Bachelor’s degree is a plus.

What We Offer:

• Salary: AED 3,000 – 3,500 (based on experience).
• Visa & Health Insurance provided.
• Friendly work environment.
• Stable company with long-term growth opportunity.
• Professional team and structured workflow.