A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Act as the main point of contact for guest requests, inquiries, and feedback
• Build strong relationships with guests, anticipating and personalizing their needs
• Handle guest complaints professionally and ensure timely resolution in line with brand standards
• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless service delivery
• Assist VIP guests and ensure all preferences and special requests are well communicated and fulfilled
• Maintain accurate guest profiles and records in the system
• Promote hotel services, facilities, and outlets to enhance guest satisfaction
• Uphold InterContinental brand standards, grooming, and service excellence at all times

What we need from you:

• Previous experience in a similar Guest Relations or Front Office role within a luxury or upscale hotel
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a guest-first mindset
• Professional appearance and positive attitude
• Ability to work flexible shifts, including weekends and public holidays
• Fluency in English is required; additional languages are an advantage
• Knowledge of Opera or similar PMS is preferred