Job Description

Role Purpose

The Waiter/Waitress will be responsible for delivering outstanding guest service, ensuring smooth daily operations, and upholding RIKAS service standards. As a frontline ambassador of the restaurant, you will create memorable dining experiences while maintaining efficiency, professionalism, and attention to detail.

Key Responsibilities:

Guest Service Excellence

• Greet guests warmly, escort them to their tables, and ensure they feel welcome.
• Present menus, explain specials, and provide knowledgeable recommendations.
• Take accurate orders and ensure they are delivered promptly and correctly.
• Anticipate guest needs, resolve concerns gracefully, and exceed expectations.
• Manage guest complaints in a professional manner, escalating when necessary.

Operational Duties

• Ensure tables, stations, and service areas are clean, organized, and properly set.
• Serve food and beverages following RIKAS standards for timing, presentation, and quality.
• Assist with daily mise en place, table settings, and closing duties.
• Collaborate closely with kitchen and bar teams to ensure smooth operations.
• Follow opening and closing checklists and operational guidelines.

Standards & Compliance

• Uphold grooming and appearance standards as per RIKAS policies.
• Ensure compliance with all health, hygiene, and safety regulations.
• Maintain awareness of promotions, special events, and menu updates.

Qualifications

Qualifications

• Previous experience as a Waiter/Waitress in a high-end or luxury restaurant (minimum 1–2 years preferred).
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Professional appearance, with high standards of personal hygiene and grooming.
• Fluency in English is required; knowledge of additional languages is an advantage.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Must be available to join immediately in Ras Al Khaimah.