In this role, you will:

• To provide assurance that HSBC’s customers are treated fairly and are recommended products that are suitable for their needs and appetite for risk.
• To ensure that sales are conducted and documented in line with HSBC policies and procedures as well as being compliant with respect to both local and external regulators, current legislation, Compliance and Departmental procedures
• To provide technical support and guidance to Sales Quality in line with HSBC Global Minimum Sales Quality Standards and the regulatory environment.
• To deputise for the Head of Sales Quality in their absence and assume responsibility for decisions made.
• To track and report on the outputs from Case Reviews and Customer Call Backs to produce trend analysis.
• Management and oversight of Group projects as delegated by the Head of Sales Quality.
• Support and training the Sales Quality and sales teams.
• Managing programs, reporting results and trends to required forums.

Requirements

To be successful in the role, you should meet the following requirements:
Knowledge / Experience

• Graduation degree is a must – to secure a UAE Visa and Work Permit
• Comprehensive knowledge of Financial Services/industry/products/regulation.
• Strong decision making and people management skills.
• Communicate at all levels with confidence (written & verbal).
• Good working knowledge of HSBC systems – HUB, GWIS, Nexus, RMP & SFP.
• Comprehensive knowledge and understanding of HSBC Sales Quality Standards, Sales Procedures and application in a holistic planning approach.
• Good organisational skills and the ability to prioritise required.
• Proficient with Excel and MI reporting tools, intermediate IT and modelling skills.

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