Full job description

We are looking for a Customer Care Executive / Receptionist to join our aesthetic clinic. The candidate will be the first point of contact for patients and will play a key role in ensuring a smooth, welcoming, and professional patient experience.

Key Responsibilities:

• Greet patients and visitors in a professional and friendly manner.
• Handle incoming calls, WhatsApp, and email inquiries.
• Schedule, confirm, and manage patient appointments.
• Provide accurate information about clinic services and offers.
• Coordinate with doctors, therapists, and clinic staff.
• Manage patient records, consent forms, and billing coordination.
• Handle patient feedback, queries, and complaints politely.
• Support follow-ups and basic service coordination.
• Maintain front desk cleanliness and organization.

Requirements:

• Experience as a receptionist or customer care executive, preferably in an aesthetic or healthcare clinic.
• Excellent communication and interpersonal skills.
• Presentable, well-groomed, and professional demeanor.
• Proficient in basic computer skills (MS Office / clinic software).
• English required; Arabic is an advantage.

Job Type: Full-time