Job Summary

We are looking for a Call Center Executive who will be responsible for handling customer interactions through inbound and/or outbound calls, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. The role requires excellent communication skills, strong problem-solving abilities, and strict adherence to quality and performance standards.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously
• Respond to customer inquiries, complaints, and service requests
• Provide accurate information about products, services, or policies
• Resolve customer issues within defined turnaround times
• Escalate complex issues to supervisors or relevant departments when required
• Maintain detailed and accurate records of customer interactions in CRM systems
• Conduct follow-up calls to ensure issue resolution and customer satisfaction
• Participate in training, coaching, and quality improvement initiatives

Job Type: Full-time