Full job description

Key Accountabilities

• Explain features / benefits to do comparative selling, service recommendations and demonstrate products.
• Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
• Achievement of sales targets.
• Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.
• Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
• Ensure stock and cash assigned to without any discrepancies.
• To ensure effective completion of customer and process related tasks including:
  • Document verification
  • Complete sales transaction
  • Cx technical and service Onboarding
  • Account changes, migration, upgrades, downgrades
  • Technical “usage” support in the form of “how to”
  • Self-care registration
  • Self-serve assisted support.
  • Pay bills, complete recharge.
  • Resolve billing disputes or errors.

Qualifications, experience, skills and competencies

Experience:

• Ideally retail experience or customer service role in telecom industry.
• Good understanding of telecom and data products and services.

Qualifications :

• Minimum high school certificate for UAE Nationals and diploma for Expats.

Skills:

• Computer literacy (Word, Excel, Outlook)
• Highly self-motivated and able to act on own abilities.
• Effective listening skills that deliver against customer needs
• Passion and motivation for overachieving against KPIs without compromising customer service.
• Great at networking and building genuine and productive relationships.
• Interest in and awareness of technology mobility within local area
• Working collaboratively
• Influencing and persuading
• Delivery of results
• Focusing on the customer
• Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.