Job Description

• Assist in overseeing housekeeping team members, including training, scheduling, and performance management.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
• Monitor and manage housekeeping supplies and equipment, ensuring proper stock levels and timely ordering of necessary items.
• Address guest inquiries, concerns, and feedback regarding housekeeping services to enhance guest satisfaction.
• Assist in implementing housekeeping policies and procedures, ensuring compliance with health and safety regulations.
• Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.
• Collaborate with front desk, maintenance, and other departments to ensure smooth operations and prompt service.
• Assist in monitoring housekeeping expenses and helping to prepare budgets, ensuring efficient use of resources.
• Assist in the allocation of rooms to housekeeping staff, ensuring balanced workloads and efficient turnover.
• Gather feedback from guests about housekeeping services and identify areas for improvement.
• Participate in emergency response planning, ensuring staff are trained on safety procedures and protocols.
• Support and implement eco-friendly practices within the housekeeping department, such as recycling and efficient cleaning methods.
• Prepare reports on housekeeping operations, including staffing, supply usage, and maintenance needs, to provide insights to the direct managers.
• Foster a positive work environment, encouraging teamwork and motivating staff to meet performance goals.

Qualifications

• Understanding of industry standards for cleanliness, safety, and service quality in hotel housekeeping.
• Knowledge of inventory control systems and supply chain management relevant to housekeeping.
• Awareness of customer service best practices and how to address guest concerns effectively.
• Basic knowledge of budgeting principles and cost management related to housekeeping operations.
• Ability to motivate, train, and manage a diverse team effectively.
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork