Rooms Controller

The Rooms Controller manages room inventory, allocations, and daily occupancy to ensure smooth hotel operations and guest satisfaction.

Key Responsibilities:

Review daily occupancy, arrivals, departures, VIPs, long-stays, and special requests.
Control room inventory and statuses in OPERA; validate OOS/OOO rooms.
Allocate rooms based on guest preferences, loyalty status, and operational priorities.
Coordinate with Front Office, Housekeeping, Revenue, Finance, and Events teams.
Monitor availability and report shortages to Front Office Leaders and Revenue.
Manage group and wholesaler reservations and ensure accurate room assignments.
Prepare required operational and financial reports and handle billing instructions.
Respond to guest and partner emails and complete proper shift handover.
Verify IHG Rewards points eligibility, ensure correct membership details, and follow up on missing or disputed points.

Desired Skill & Expertise:

Strong knowledge of OPERA PMS and room inventory management.
Excellent organizational and multitasking skills with strong attention to detail.
Ability to analyze occupancy, availability, and allocation challenges proactively.
Effective communication and coordination with cross-functional teams.
Good understanding of Front Office operations, billing, and credit procedures.
Knowledge of IHG Rewards and loyalty program point validation.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Professional discretion, guest-focused mindset, and problem-solving skills.

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