Job Description

• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Maintains accurate records / documentation, as per operational and organizational requirements.
• Responsible for lobby paging services under the supervision of Concierge.
• Practices suggestive selling and able to familiarize guests to hotel facilities.
• Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
• Ensure luggage is placed for guest to unpack.
• Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
• Check Hotel situation, occupancy, functions, groups, VIPs.
• File daily concierge desk report and documents systematically under the supervision of Concierge
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
• Handling telephone calls at the Concierge desk
• Review and update Logbook.
• Check equipments.
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day to day operations.
• Report regularly on happening to Asst. FO/ FOM.
• Aware of fire & first aid procedure
• Handle guest complaints and report to manager
• Be fully aware of the Talk of the Walk for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

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