Key Responsibilities

• Handle incoming calls, emails, and customer inquiries in a professional and courteous manner.
• Provide accurate information about company services, products, and processes.
• Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions, feedback, and resolutions.
• Coordinate with technical and internal teams to ensure timely support and follow-up.
• Assist customers with service requests, account updates, and basic troubleshooting guidance.
• Meet customer service quality standards and performance targets.
• Build and maintain strong relationships with customers through effective communication.

Requirements and Skills

• Bachelor’s degree or equivalent qualification preferred.
• Proven experience as a Customer Care Executive, Customer Service Representative, or similar role.
• Excellent communication skills in English; knowledge of Arabic is an added advantage.
• Strong interpersonal skills with a polite and professional approach.
• Good problem-solving abilities and attention to detail.
• Ability to multitask, prioritize work, and perform well under pressure.
• Basic computer knowledge and familiarity with CRM or customer support systems.
• Willingness to work flexible shifts if required.

What We Offer

• Competitive salary and benefits in accordance with UAE labor laws.
• Supportive work environment with opportunities for learning and growth.
• Exposure to the IT services industry and customer-centric operations.
• Career development within a growing and reputable organization.