Key Responsibilities

• Receive and inspect incoming goods, verifying accuracy and condition.
• Accurately store goods in the warehouse following internal procedures.
• Perform regular stock checks and inventory control.
• Assist customers at the service counter by preparing physical orders for collection or shipment.
• Generate quotations and issue sales invoices in coordination with internal systems.
• Maintain order and cleanliness in the warehouse and customer service area.
• Collaborate closely with internal departments and HQ in Italy to ensure smooth operations.
• Support documentation and basic administrative activities related to warehouse and sales.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 1-2 years in a similar customer service and/or warehouse role preferred.
• Previous experience in a B2B environment or within the jewellery/metals industry is a plus.

Skills

• Strong organizational and time management skills.
• Attention to detail and high accuracy in stock handling.
• Excellent written and verbal communication skills, both in English and Hindi
• Customer-oriented with a professional and courteous approach.
• Proficient with Microsoft Office (Excel, Outlook) and basic inventory systems.
• Ability to handle physical work, including lifting and moving goods.
• Team player with a flexible and solution-oriented mindset.