About The Role

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department. With experience in a high-quality luxury boutique hotel/resort guest service, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities.

About You

• Minimum two years working in a luxury, or boutique hotel in Front Office department.
• Must be proficient in hospitality guest services.
• Previous guest service and reservations experience preferred.
• Must be fluent in verbal and written English. Other languages are a plus.
• Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
• Excellent listening and comprehension skills required.

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