Job Description

Passionate about the Food & Beverage, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a Room Service Order taker, you will coordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Attends all meetings and briefing sessions to maintain open communication within the assigned team.
• Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
• Works (hands on) with the team to prepare the daily service mise en place.
• Takes reservations for other outlets during break times, if the situation requires.
• Performs cashier duties, if the situation calls for.
• To report any equipment failures/problems to the Maintenance Department.

Qualifications

• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Experience in the field is a strong asset

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps