Job Description

PURPOSE OF POSITION

To work in a team that arranges endlessly enchanting experiences for our Guests. To provide consistently a highly personalized heartfelt and gracious service, which feels like a gentle breeze. To ensure that our Guests have a pleasant and safe journey to and from the hotel and while being in Dubai

KEY ROLES & RESPONSIBILITIES

• Creates endlessly enchanting experiences for our Guests, whilst providing a heartfelt and gracious service
• Warmly welcome for all Guests and Patrons of the Hotel
• Possess strong knowledge of Dubai city, major landmarks, attractions, shopping destinations, beaches, and cultural sites to confidently assist guests with directions and recommendations
• Addressing all Guests by name, return Guests are welcomed back warmly by name without being prompted. Arriving Guests are asked for their names and once know, it is used at all times
• Ensure safe transfer of guests to/from designated locations
• Assist with baggage handling and monitor flight timings when needed
• Be the first point of contact for guests, offering greetings appropriate to the time of day and ensuring a positive first impression
• Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required
• Ensuring that the entire driveway is free of debris and looks clean
• Monitoring the driving/parking of cars and prevents damage to the driveway, caused by careless driving
• Serve as a source of information and support for Guests, patrons, and colleagues
• Adhere to company policies, departmental procedures, and best practices at all times

Qualifications

PERSONAL ATTRIBUTES

• Excellent verbal communication skills in English
• Professional appearance with a warm, confident, and welcoming personality
• Team-oriented, attentive to guest needs, calm and courteous under pressure
• Highly attentive to guest needs, maintaining calmness, courtesy, and professionalism at all times
• Ability to promote positive relations with hotel guests and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment