Job Description

As a Night Duty Manager, you take on a heightened sense of responsibility, focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team. Your key responsibilities include:

• Training, coaching, and mentoring new team members.
• Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.
• Coordinating activities with other departments to enhance communication and guest satisfaction.
• Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.
• Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.
• Driving the Front Desk Up-selling Program.
• Fostering cooperation and trust among colleagues, supervisors, teams, and across departments.
• Developing the potential of others through training, coaching, and development opportunities.
• Actively ensuring that teams embrace and drive Sofitel Brand initiatives while delivering on brand commitments.
• Collaborating with the AFOM to assess staffing and performance levels for maximum guest satisfaction.
• Maximizing room occupancy and utilizing up-selling techniques to promote hotel services and facilities.
• Maintaining good communication and relationships across all hotel departments.
• Participating in the development of new initiatives to enhance the guest experience.
• Working effectively with colleagues from diverse viewpoints, cultures, and countries.

Qualifications

• Diploma or degree in Hospitality or Rooms Division
• 2 to 5 years’ experience
• Languages: fluent in English and a 2nd language would be a plus