Job Summary:

We are seeking a friendly, organized, and sales-oriented individual to join our clinic as a Front Desk & Sales Coordinator. This role is crucial in creating a welcoming environment for patients while also promoting and selling our clinic’s services and products. The ideal candidate is professional, detail-oriented, and has strong interpersonal and communication skills.

Key Responsibilities:

Front Desk & Administrative Duties:

• Greet patients warmly and check them in for appointments
• Schedule and confirm appointments via phone, email, or online system
• Answer incoming calls and respond to inquiries about services, appointments, and general information
• Maintain patient records, including intake forms and insurance information
• Process payments and handle billing inquiries
• Ensure waiting area and front desk are clean, organized, and fully stocked
• Coordinate with medical and administrative staff to ensure smooth clinic operations

Sales & Customer Engagement:

• Educate patients about the clinic’s services, packages, and products
• Upsell services and memberships based on patient needs
• Track and meet monthly sales goals (services, memberships, products)
• Follow up with potential leads and previous clients
• Maintain knowledge of promotions, pricing, and new offerings

Requirements:

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus
• 1–3 years of experience in a customer service, administrative, or sales role (preferably in a medical, wellness, or spa setting)
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office and scheduling software
• Ability to handle confidential information with discretion

Preferred Qualifications:

• Experience in a clinic, medical office, or wellness Center
• Knowledge of health or beauty products and services
• Basic understanding of insurance billing or healthcare terminology

Key Competencies:

• Professional and friendly demeanor
• Strong multitasking and time management abilities
• Confidence in discussing services and making sales
• Patient-focused and empathetic approach