Full job description

A reputed luxury spa brand in Dubai is looking for Spa Receptionist with 1 to 2 years of relevant experience. Our spa located in 4-5 star Hotels. The selected candidate should have the following minimum eligibility:

Key Duties and Responsibilities:

– Greet guests warmly as they enter the spa.

– Check guests in and out of their appointments efficiently.

– Schedule and confirm appointments via phone or in-person.

– Maintain the appointment book or software with accurate and up-to-date information.

– Provide information about spa services, treatments, and products.

– Answer guest inquiries and resolve any complaints or issues.

– Handle administrative tasks such as filing, data entry, and maintaining records.

– Manage inventory of spa supplies and products.

– Process payments, including cash, credit cards, and gift certificates.

– Reconcile end-of-day receipts and ensure accurate accounting.

– Ensure the reception area is clean, organized, and welcoming.

– Promote spa services and products to guests.

– Stay informed about spa treatments, services, and products to provide accurate information to guests.

– Follow up with guests post-treatment for feedback and future appointment scheduling.

Spa Manager Requirements:

– Proficient in English and reaching sales targets.

– Minimum 1-2 years of spa experience in UAE.

– Highly confident and knowledgeable of marketing & sales offers & perks.

– High school diploma.

– Proven experience managing a spa.

– Proficient in all microsoft office applications.

– The ability to work in a fast-paced environment.

– Excellent organizational skills.

– Strong management and leadership skills.

– Effective communication skills.

– Exceptional customer service skills.

Job Type: Full-time