Full job description

Key Responsibilities

• Respond to customer queries via calls, emails, chats, or social media
• Resolve complaints and provide appropriate solutions promptly
• Maintain accurate customer records and update databases
• Follow up to ensure customer satisfaction after issue resolution
• Explain products, services, policies, and procedures clearly
• Escalate complex issues to senior teams when required
• Meet service quality standards and performance targets.

Job Types: Full-time, Permanent