Full job description

Key Responsibilities:

• Handle guest check-in and check-out in line with hotel policies.
• Manage reservations via phone, email, and other channels.
• Ensure accurate completion of guest registration forms.
• Respond promptly to guest inquiries and special requests.
• Address and follow up on guest complaints courteously.
• Maintain a clean and welcoming lobby area.
• Conduct courtesy calls and ensure guest satisfaction.
• Coordinate VIP arrivals, amenities, and special services.
• Promote hotel facilities, events, and membership programs.
• Handle cash float and maintain confidentiality of guest information.
• Support guests with all stay-related needs and provide local information.

Requirements:

• Previous experience in a 5-star hotel Front Office or Guest Relations role is essential.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and handle pressure effectively.