Job Description:

The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.

Key Responsibilities:

• 
  Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.
• Create, maintain, and update group room blocks in the hotel Property Management System (PMS).
• Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests
• Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.
• Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.
• Respond promptly and professionally to internal and external inquiries related to group reservations.
• Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.
• Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.
• Ensure compliance with hotel policies, brand standards, and revenue management strategies.
• Maintain accurate records and documentation for all group reservations.

Desired Skill & Expertise:

Qualifications & Skills:

• 
  Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills.
• Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.
• Strong customer service skills with a professional and courteous demeanour.
• Ability to work collaboratively with hotel sales, front office, and operational teams.

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