Full job description

Travel Consultant to deliver exceptional travel planning and customer service to both corporate and leisure clients. This role requires a bilingual professional (Arabic & English) with strong communication skills, attention to detail, and a passion for travel and customer experience.

The successful candidate will support clients with end-to-end travel solutions, ensuring smooth booking processes, accurate documentation, and high service standards.

Key Responsibilities

Client Service & Booking

• Handle travel inquiries and provide professional consultation to clients in Arabic and English.
• Arrange domestic and international travel including flights, hotels, transfers, and visa-related services.
• Prepare accurate quotations, itineraries, and confirmations based on client needs.

Reservations & Operations

• Manage bookings through GDS systems and supplier portals.
• Issue tickets, amend bookings, and handle cancellations or reissues.
• Ensure all travel documentation is accurate and compliant with airline and destination requirements.

Customer Experience

• Deliver high-quality customer service before, during, and after travel.
• Resolve travel-related issues efficiently and professionally.
• Build long-term client relationships and encourage repeat business.

Coordination & Compliance

• Coordinate with airlines, hotels, and service providers to ensure smooth travel operations.
• Ensure compliance with company policies and industry regulations.

Qualifications & Experience

• Diploma or Bachelor’s degree in Tourism, Travel, or a related field
• Minimum 3–4 years’ experience as a Travel Consultant or similar role
• Fluent in both Arabic and English (spoken and written)
• Experience using GDS systems (Amadeus, Galileo, Sabre, etc.)
• Strong communication, multitasking, and customer service skills
• Ability to work under pressure and manage multiple bookings

Job Type: Full-time