Full job description

Job Summary

The Reservation Assistant supports the reservations team by handling booking requests, maintaining accurate records, and assisting customers to ensure a smooth and professional reservation process.

Key Responsibilities

• Assist in receiving and processing reservation requests via phone, email, and online platforms
• Enter and update booking details accurately in the reservation system
• Provide customers with basic information on services, vehicle options, and pricing
• Coordinate with operations to confirm availability of vehicles and chauffeurs
• Handle booking amendments, cancellations, and special requests
• Prepare daily reservation schedules and assist with dispatch coordination
• Maintain organized customer and reservation records
• Support customer service activities and respond to inquiries professionally
• Assist in resolving minor customer issues and escalate when necessary

Qualifications & Experience

• Diploma or certificate in Tourism, Hospitality, Business, or related field
• Experience in customer service or reservations preferred (entry-level candidates may apply)
• MS office computer skills ,Mails and familiarity with booking systems
• Strong verbal and written communication skills

Key Skills & Competencies

• Attention to detail
• Customer service orientation
• Organizational skills
• Teamwork and coordination
• Professional communication

Job Type: Full-time