Full job description

Job Title: Hostess

Job Summary:

The Hostess is the first point of contact for guests at a restaurant or hospitality venue. This role involves warmly welcoming guests, managing reservations, and ensuring a smooth flow of seating and service. A hostess must maintain a friendly demeanor, remain organized under pressure, and provide exceptional customer service at all times.

Key Responsibilities:

• Greet guests with a warm and friendly attitude upon arrival
• Manage reservations using a booking system or reservation book
• Escort guests to their assigned tables and present menus
• Maintain an organized waitlist and estimate wait times accurately
• Answer phone calls, take reservations, and respond to guest inquiries
• Ensure the front-of-house area is clean, tidy, and welcoming
• Communicate guest preferences or special requests to the service team
• Monitor dining room activity and assist in seating rotation for servers
• Handle guest complaints or concerns promptly and professionally
• Provide information about the menu, specials, and restaurant services

Qualifications:

• High school diploma or equivalent preferred
• Previous customer service or hostess experience is a plus
• Excellent verbal communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain calm under pressure
• Familiarity with reservation systems (e.g., OpenTable, Resto Guru) is an advantage
• Availability to work flexible hours, including nights, weekends, and holidays

Working Conditions:

• Fast-paced restaurant or hospitality environment
• Standing for extended periods
• Interaction with guests, staff, and management daily

Key Competencies:

• Friendly and approachable
• Strong organizational skills
• Positive attitude and team-oriented
• Problem-solving and conflict resolution abilities
• Attention to detail

Job Types: Full-time, Contract
Contract length: 24 months