Key Duties and Responsibilities

• Greet external/internal clients and handle their requests in a timely and efficient manner.
• The role requires a high level of flexibility and collaboration, with the ability to support operations across One&Only Royal Mirage and One&Only The Palm in line with business and operational requirements, always ensuring seamless service delivery and brand consistency.
• Plan, coordinate, and deliver colleague engagement initiatives (events, campaigns, activities)
• Support programs that promote inclusion, wellbeing, recognition, and collaboration
• Act as a point of contact for colleagues regarding engagement activities and feedback
• Help create a positive workplace culture aligned with company values.
• Design and create promotional materials for engagement activities, including posters, digital flyers, and internal announcements.
• Assist with maintaining workforce administration data and processes.
• Prepare reports as requested by Cluster HR Manager.
• Manage all matters and maintain records related to opening bank accounts for new Employees.
• Tracking of new residence visa to send to the bank
• Updating OASYS – Changing cash salary to bank transfer.
• Prepare salary transfer letters for employees that request a bank loan or credit card.
• Tracking of all final settlement and informing banks accordingly – every week
• Answer various questions with regards to bank issues
• Bank Verification for employees –start date, salary, designation etc.
• Receiving all team member ATM card from courier service
• Redistributing the ATM Card packs to each department.

• Maintain and ensure the Colleague Files are up to date
• Ensures File Room is clean and organized, and documents for filing are kept to a minimum.
• Record minutes at weekly HR Meetings.
• Assist with colleagues exit processes and procedures
  • Coordinating flight bookings of the exiting colleagues
  • Liaising with colleagues to sign the Final Settlement & Visa Cancellation Forms
  • Liaising with colleagues to complete the Leaver Clearance Form
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Assist with planning special events.
• Issuing of Colleague IDs
• Preparation of Letters like Salary Certificates, Salary Transfer Letters, NOC & Service Letters.
• Preparing Colleague Files and ensuring the following documents are in order:
  • Signed Contract
  • Starter Form
  • Signed Job Requisition
  • CV
  • Passport Copy of Colleague and dependents if applicable
  • Passport size photographs
• Assist with all related administration issues.
• All other duties may be assigned by Cluster HR Manager or Cluster HR Director.

Skills, Experience & Educational Requirements

• Professional and well-groomed
• Passionate, personable, friendly, dedicated
• Proficiency in all MS Excel, Word, Office Programs, OASYS Software
• Advanced admin skills
• Bachelor’s degree
• 2-3 years in administrative role
• 1-2 Years in hospitality industry
• Organizational skills, advanced communication and writing skills