About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Club Lounge Department, the Club Lounge F&B Service Attendant is responsible for meeting and exceeding guest expectations by providing efficient and courteous Club Lounge services, guest relations and excellent food and beverage service in accordance with Legendary Quality Experiences. The Club Lounge F&B Service Attendant reports to the Club Lounge Manager.

As Club Lounge F&B Service Attendant, you will be responsible for the following duties:

• Maximize Guest Loyalty and Guest Satisfaction in daily operation.
• Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests’ expectations.
• Provide recommendations for wine and dining.
• Ensure the beverage and self-service stations are properly set with sufficient stocks.
• Maintain neatness and cleanliness of the Mandarin Club Lounge.
• Set up the Breakfast buffet and prepare the lounge for breakfast service.
• Seat the guest and provide excellent service for breakfast and drink service.
• Set up the buffets on time and replenish them if necessary.
• Clear and reset the tables.
• Prepare and serve drinks and cocktails.
• Keep the pantry and lounge in perfect condition.
• Clean the operating equipment if there is no steward in the afternoon/evening.
• Serve welcome drink when there is a check-in.
• Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.
• Counts the operating equipment.
• Collect the orders from the storeroom.
• Prepare the operating equipment daily for the service.

As Club Lounge F&B Service Attendant, we expect from you:

• Previous experience in the same role in a luxury hotel is preferred, resort experience is required
• Fluent in English, additional language will be a benefit
• Initiative with good customer service skills
• Related working F&B experience in hotel/restaurant is a must
• Enjoy interacting with guests and meeting new people
• Good communication and interpersonal skills, team player
• Dynamic and energetic

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