Requirements:

• Female candidate only
• Proven experience as a Call Center Agent (experience in a medical center is preferred)
• Valid UAE residence visa (mandatory)
• Bachelor’s degree or equivalent
• Good communication skills in Arabic (English is an advantage)
• Good computer skills and ability to use appointment/CRM systems
• Professional attitude and patient-focused approach

Responsibilities:

• Answer incoming calls and make outgoing calls for Azal Medical Center
• Speak to patients politely, clearly, and professionally
• Provide accurate information about doctors and medical services
• Book, reschedule, and confirm patient appointments
• Follow up with patients regarding appointments and services
• Promote medical services, offers, and health packages professionally
• Encourage patients to visit the medical center
• Update patient details and appointment records in the system
• Handle patient inquiries or complaints calmly and respectfully
• Follow the medical center’s policies and instructions