Job Summary

We are currently seeking a friendly, professional, and service-oriented Guest Service Agent to join our Front Office Team. The ideal candidate will be the first point of contact for our guests and play a key role in delivering an exceptional guest experience.

Key Responsibilities

– Welcome guests warmly and handle check-in and check-out procedures efficiently

– Respond to guest inquiries, requests, and concerns in a courteous and timely manner

– Manage reservations, room allocations, and guest profiles accurately

– Handle telephone calls, emails, and other guest communications professionally

– Coordinate with housekeeping and other departments to ensure guest satisfaction

– Process payments, billing, and cashiering duties according to hotel procedures

– Maintain a clean, organized, and professional front desk area

Qualifications & Requirements

– Must be locally available and able to attend a personal interview

– Previous experience in a hotel front office is required

– Excellent communication and interpersonal skills

– Strong customer service orientation with a positive attitude

– Ability to work shifts, including weekends and public holidays

– Basic computer skills; knowledge of hotel PMS systems is a plus (Opera)

– Well-groomed, professional appearance