Full job description

Job Description:

We are looking for a friendly, well-groomed, and customer-focused Hostess to join our Rolla Suites Hotel Outlet in Dubai. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a positive dining experience.

Key Responsibilities:

• Greet guests warmly upon arrival and thank them upon departure
• Manage reservations, waiting lists, and table assignments efficiently
• Escort guests to their tables and present menus
• Coordinate with service staff to ensure smooth guest flow
• Maintain cleanliness and organization of the reception area
• Handle guest inquiries, requests, and complaints professionally
• Ensure adherence to outlet service standards and hygiene policies
• Assist the team during peak hours to enhance guest satisfaction

Requirements:

• Proven experience as a Hostess or similar role in a hotel
• Pleasant personality with excellent communication skills
• Well-groomed and presentable appearance
• Ability to work flexible shifts, including weekends and holidays
• Customer-oriented mindset with a positive attitude
• Basic knowledge of reservation systems is an advantage
• Fluency in English (Arabic or other languages is a plus)

Job Type: Full-time