About NÓRA

NÓRA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com and follow us on socials @nora.label.

We’re hiring an in-person Sales & Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.

Key Responsibilities

• Host and manage in-person showroom appointments end-to-end
• Provide styling + fit guidance, know product measurements, and upsell/cross-sell confidently
• Manage client support in person and across digital channels (email/WhatsApp/DMs as applicable)
• Process returns/exchanges and maintain a return reasons tracker by product/SKU
• Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests
• Prepare weekly and monthly trade reports

What You Can Bring

• 3-5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment)
• Arabic is a must (English required)
• Strong product knowledge and ability to match recommendations to client needs (stylist mindset)
• Confident working towards sales targets and KPIs
• Warm, polished, service-first approach with strong discretion
• Highly organized, proactive, and calm under pressure
• Proactive follow-ups and strong attention to detail
• Computer literacy (trackers/reporting; Shopify/POS experience is a plus)
• Detail-oriented problem solver with a strong sense of urgency

What We Offer

• Competitive salary + commission (% of sales generated)
• Opportunity to grow into Head of Client Experience as we scale
• Visa sponsorship
• Medical insurance
• Clothing allowance + employee discount