Job Summary:

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure cleanliness, order, and hygiene across guest rooms, public areas, and back-of-house. The role includes supervising housekeeping staff, ensuring standards are maintained, and supporting staff performance and training.

Key Responsibilities:

• Supervise housekeeping team members to ensure high cleaning standards are met.
• Assign duties, inspect work, and provide feedback to housekeeping staff.
• Train new housekeeping staff on cleaning procedures and safety protocols.
• Monitor the use of cleaning supplies and equipment; report needs for replenishment or repair.
• Conduct daily inspections of rooms, public areas, and facilities.
• Coordinate with maintenance and front office for timely issue resolution.
• Ensure compliance with health, hygiene, and safety regulations.
• Handle guest requests and complaints professionally and promptly.
• Maintain records related to cleaning schedules, inspections, and inventory.
• Assist in rostering and staff scheduling to ensure adequate coverage.
• Support implementation of housekeeping policies and SOPs.

Requirements:

• Proven experience in housekeeping or hospitality, with at least 2–3 years in a supervisory role.
• Strong leadership and team management skills.
• Knowledge of cleaning equipment, chemicals, and hygiene standards.
• Ability to work under pressure and handle multiple tasks.
• Good communication skills; basic English proficiency is usually required.
• Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications:

• Diploma or certificate in Hospitality Management is a plus.
• Familiarity with housekeeping software or property management systems (PMS).
• First Aid or safety training certification.