Full job description

The Receptionist is the first point of contact for visitors and clients and plays a key role in creating a professional and welcoming environment. The role is responsible for handling front desk operations, managing appointments, responding to inquiries, and providing administrative support to ensure smooth daily operations.

Key Responsibilities:

• Greet and welcome visitors, clients, and patients in a courteous and professional manner.
• Answer, screen, and direct incoming phone calls and emails promptly.
• Manage appointment scheduling, confirmations, cancellations, and walk-ins.
• Maintain accurate records of appointments, visitors, and customer information.
• Coordinate with internal departments to ensure efficient service delivery.
• Handle basic administrative tasks such as filing, data entry, and document management.
• Receive and distribute mail, deliveries, and correspondence.
• Ensure the reception area is clean, organized, and presentable at all times.
• Assist with billing, payment collection, and invoicing when required.
• Follow company policies, procedures, and confidentiality standards.

Required Skills & Qualifications:

• High school diploma or equivalent; additional qualifications in administration are an advantage.
• Proven experience as a receptionist, front desk officer, or similar role.
• Excellent verbal and written communication skills.
• Professional appearance and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and basic office systems.

Job Types: Full-time, Permanent