Full job description

Role Purpose / Summary

The Sales Administrator and Order Management role is responsible for coordinating and managing customer orders across broadband, Wi-Fi, VoIP, and managed services. The role supports the full order lifecycle from sales handover through delivery, ensuring all activities are completed accurately, on time, and in alignment with customer expectations. This position requires close collaboration with sales, technical, planning, installation teams, and external suppliers to secure smooth service provisioning and a high-quality customer experience.

2. Key Responsibilities

• Manage the end-to-end order administration process for broadband, Wi-Fi, VoIP, and managed service solutions.
• Validate sales handover documentation, ensuring all required information is complete and accurate prior to order initiation.
• Coordinate with internal teams (sales, technical, planning, installation) to schedule and track delivery milestones.
• Liaise with external suppliers and service providers to confirm availability, provisioning timelines, and installation requirements.
• Monitor order progress, proactively identify delays or risks, and implement corrective actions as needed.
• Maintain consistent and clear communication with customers regarding order status, technical prerequisites, and delivery appointments.
• Update CRM and order management systems with accurate and timely information throughout the order lifecycle.
• Ensure all orders comply with internal processes, commercial parameters, and service delivery standards.
• Support number porting, service transfers, and related provisioning activities as required.
• Prepare order status reports for the Sales Operations and Sales Leadership teams.

3. Required Skills & Experience

Core Competencies

• Strong organisational skills with the ability to manage multiple orders concurrently.
• Effective multitasking and prioritisation in a fast-paced environment.
• Confident communication skills when interacting with customers, suppliers, and internal stakeholders.
• High level of accuracy and attention to detail in administrative and documentation tasks.

Experience

• Prior experience in an administrative, coordination, or operations role involving customer and supplier interaction.
• Familiarity with CRM or order management systems (preferred but not mandatory).

4. Desirable Skills / Preferred Experience

• Experience in telecoms service provisioning, broadband installation processes, or managed service delivery.
• Knowledge of voice and number porting processes and related regulatory or supplier requirements.
• Understanding of connectivity infrastructure and provisioning lead times.

5. KPIs / Expected Outcomes

• Clear and professional communication with all stakeholders.
• Timely completion of order milestones and adherence to delivery schedules.
• Accurate documentation and order processing with minimal rework or errors.
• Positive customer experience throughout the order management cycle.

Job Type: Full-time