Full job description

We are a wellness and mental health center in Abu Dhabi currently seeking a Receptionist to join our team. As the first point of contact for our patients, you will be responsible for ensuring a positive and welcoming experience while efficiently managing administrative tasks. The ideal candidate will have a strong customer service background, excellent organizational skills, and the ability to handle sensitive patient information with confidentiality and professionalism.

PLEASE NOTE WE ARE LOOKING FOR APPLICANTS WHO ARE AVAILABLE TO JOIN IMMEDIATELY AND HOLDING DEPENDENT VISA

Requirements:

• Fluent Arabic speaker with English proficiency
• Previous experience in a mental health setting is preferred

Salary: Based on experience

Key Responsibilities:

• Patient Greeting and Check-In: Welcome patients and visitors to the medical center with a friendly and professional demeanor. Verify patient information and update records as needed.
• Appointment Scheduling: Schedule and confirm patient appointments using the practice management software. Coordinate with medical staff to optimize the appointment calendar.
• Phone Management: Answer and direct incoming calls, address patient inquiries, take messages, and follow up as necessary.
• Patient Registration and Forms: Assist patients with completing necessary forms and documentation, including medical history and insurance information.
• Insurance Verification: Verify patient insurance coverage and benefits, collect co-pays, and inform patients about any out-of-pocket expenses.
• Electronic Health Records (EHR) Management: Update and maintain patient records in the EHR system, ensuring accuracy and confidentiality.
• Billing and Payments: Process payments, provide receipts, and reconcile daily transactions. Assist with billing inquiries and communicate with the billing department as needed.
• Maintain Waiting Area: Ensure the waiting area is clean, organized, and comfortable for patients and visitors.
• Administrative Support: Assist with general administrative tasks, such as faxing, scanning, and filing documents. Support medical staff with special projects as required.