What you will do

Main Duties and Responsibilities

• Maintains a warm, calm, and welcoming demeanor at all times when assisting guests and colleagues; smiles genuinely and maintains appropriate eye contact.
• Keeps the reception and work areas neat, clean, organized, and quiet to preserve the spa’s serene environment.
• Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards.
• Follows proper accounting procedures and adheres to all Standard Operating Procedures (SOPs) and attendance policies.
• Demonstrates flexibility with scheduling and adapts to changing business demands.
• Accepts performance feedback positively and makes appropriate adjustments to improve performance.
• Communicates clearly and respectfully; listens attentively and avoids interrupting others.
• Responds appropriately to any hotel emergency or safety situation, following established procedures.
• Utilizes the spa logbook, software system, and scheduling charts to ensure accurate communication of relevant information among staff.
• Builds positive relationships with peers, subordinates, and supervisors through trust, cooperation, and mutual respect.
• Reports and records maintenance issues, guest comments, resident concerns, and operational glitches to the Spa Supervisor or Director of Spa.
• Maintains thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions, including their benefits, indications, and contraindications.
• Understands and follows all safety and operational procedures related to spa and health club equipment and products.
• Demonstrates discretion and maintains strict confidentiality regarding all guest, team member, and third-party information at all times.
• Performs additional tasks or projects as assigned by Director of Spa, Spa Supervisor, or hotel management and respects established lines of authority.

What you bring

• A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center.
• Strong guest service orientation with excellent communication and interpersonal skills.
• Professional, polished appearance with a calm and welcoming demeanor.
• Knowledge of spa treatments, wellness products, and basic retail principles is an advantage.
• Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time).
• Excellent organizational and multitasking skills with attention to detail.
• Fluency in English is required; additional languages are an asset.

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