Full job description

• Supervise daily front desk operations including check-in, check-out, and guest services
• Ensure compliance with hotel policies, procedures, and service standards
• Assist in scheduling, briefing, and training front office staff
• Handle guest complaints professionally and ensure prompt resolution
• Monitor room status, arrivals, departures, and VIP movements
• Coordinate closely with Housekeeping, Reservations, and F&B departments
• Ensure accurate posting of charges and cash handling procedures
• Prepare daily reports and shift handovers
• Support upselling of rooms and hotel services
• Maintain a welcoming and professional front desk environment
• Proven experience as a Front Office Supervisor in a hotel
• Strong leadership, communication, and problem-solving skills
• Excellent guest service and interpersonal abilities
• Knowledge of hotel PMS systems (Opera or similar preferred)
• Ability to work shifts, weekends, and public holidays
• Strong organizational and multitasking skills
• Experience in a 4–5 star hotel environment
• Knowledge of local regulations and guest handling standards
• Multilingual skills are an advantage
• Diploma or Degree in Hospitality Management or related field preferred

Job Type: Full-time