Full job description

We are seeking motivated and customer-oriented Call Center Agents who are fluent in German or Italian to join our expanding team. In this position, you will manage inbound and outbound calls, assist customers with their questions, provide product details, resolve issues, and ensure a high standard of customer service. Candidates must be fluent in one of the specified languages and possess excellent communication skills along with a professional demeanor.

Key Responsibilities:

• Professionally handle customer calls in German or Italian
• Provide clear, accurate, and helpful information to customer inquiries
• Address complaints and offer effective solutions
• Maintain customer records and follow company procedures
• Achieve performance targets and maintain service quality standards

Requirements:

• Fluency in German or Italian (native or advanced level)
• Previous experience in call centers or customer service is a plus
• Strong communication and problem-solving abilities
• Ability to work efficiently under pressure in a fast-paced environment
• Open to both male and female candidates

What We Offer:

• Competitive salary with performance-based incentives
• Opportunities for training and career growth
• A friendly, collaborative, and supportive workplace

Job Type: Full-time