Full job description

We are currently looking to hire a Receptionist for Clinica Joelle – Dubai branch, with strong experience in a healthcare or clinical environment.

Candidate Requirements:

• Arabic national
• Fluent in Arabic and English (spoken and written)
• Minimum 1–2 years of experience as a clinic or healthcare receptionist
• Strong understanding of patient handling, confidentiality, and clinic etiquette
• Experience in managing patient appointments, walk ins, phone calls, and follow-ups
• Familiar with medical or aesthetic clinic systems, EMR, and insurance coordination is a strong advantage
• Ability to coordinate with doctors, nurses, and internal departments smoothly
• Presentable, professional, calm under pressure, and customer-focused
• Strong organizational and multitasking skills
• Basic computer skills, including email and scheduling systems

Key Responsibilities:

• Welcoming patients and ensuring a positive first impression
• Managing appointments, confirmations, and rescheduling
• Handling patient inquiries professionally, in person and over the phone
• Maintaining accurate patient records while ensuring confidentiality
• Supporting billing, insurance approvals, and coordination with the clinic team
• Ensuring smooth front desk operations at all times