Full job description

We are a growing cosmetic brand in Dubai looking for a Customer Service & Sales Lady to manage customer interactions and support sales operations. The ideal candidate will be confident in handling customers, processing orders, and using digital tools such as Shopify and MS Office.

Key Responsibilities

• Handle customer inquiries via WhatsApp, phone calls, and social media
• Process and manage orders through Shopify
• Assist customers with product information, order status, and after-sales support
• Follow up with leads and convert inquiries into sales
• Maintain customer records and reports using MS Office (Excel, Word)
• Coordinate with the sales and operations team

Requirements

• Arabic language is mandatory (English is an advantage)
• Minimum 1 year experience in customer service or sales (cosmetics/retail preferred)
• Hands-on experience with Shopify is required
• Good working knowledge of MS Office (especially Excel)
• Strong communication and customer-handling skills
• Sales-oriented and target-driven mindset
• Own visa is a strong advantage

Job Type