Job Description
The Individual in this position is responsible to oversee the Pool & Beach areas of the recreation department and attend to the guest needs during his stay, providing personal service in assistance.
JOB RESPONSIBILITIES
- To perform opening and closing procedures according to the shift
- To inspect pool and beach areas at start, during and at the end of the shift to ensure that the setup of the department is in accordance with established standard
- To ensure that standards are maintained at a superior level on a daily basis
- To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as beach and pool chairs
- To re-arrange furniture layout whenever necessary
- To distribute the towels and amenities needed
- To monitor, maintains cleanliness, sanitation and organization of the pool and beach areas
- To work in close coordination with other team members to ensure smooth operations
- To provide a courteous, professional, efficient and flexible service at all times
- To establish a rapport with guests, providing guest recognition and good customer relationships
- To respond to guest enquiries on pool activities as well as on kid’s club and other information regarding the facility and services of the Hotel
- To control in-house guests and eventual outside visitors
- To escort arriving guest to requested area (pool, beach)
- To anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements
- To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition
- To report technical difficulties to the maintenance department
- To control inventory of towels
- To Control inventory of pool games (table tennis rackets, football etc)
- To Report any damage immediately to the supervisor or the Director of Recreation
- To support the ordering of pool supplies
- To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and name tag at all times
- To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities
- To interact with other departments to provide additional or specialized guest services
- To know and adhere strictly to Lost & Found procedures
- To report to the supervisor and/or Director of Recreation any sickness or unusual behaviour of guests
- Is responsible for the pool information board set-up
Qualifications
- Minimum of one-year experience in the same position in a 5 Luxury Hotel
- Basic knowledge of detergents and pool cleaning methods
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