Job Summary:

To monitor and manage all Service Advisor (SA) WhatsApp accounts and Genesys Calls, ensuring timely responses to customer messages and Calls and smooth communication after SA duty hours and During duty Hours. The agent will also support with basic data entry and operational updates.

Key Responsibilities:

• Monitor cloned WhatsApp accounts of Service Advisors.
• During SA duty hours, ensure no customer message is missed, remind SA to respond if needed.
• After SA duty hours, handle all incoming WhatsApp messages and Calls respond to customer queries, and share relevant updates.
• Record and update enquiry details, lead status, and customer information in the system.
• Escalate urgent or unresolved issues to the concerned SA or supervisor.
• Perform data entry and administrative support tasks as assigned.
• Maintain confidentiality and professionalism while managing customer communication.

Requirements:

• Minimum 1 year of experience in customer service, WhatsApp/chat support, or similar communication based role.
• Strong written communication skills in English.
• Good attention to detail and ability to multitask.
• Basic computer and data entry skills (Excel, CRM, or related tools).
• Willingness to work late shifts.

Benefits

• Employment Visa
• Annual Leave
• Insurance