Job Summary

The Operations Assistant supports daily operational activities while maintaining positive customer relationships. This role ensures smooth internal processes, effective coordination, and high-quality customer service by acting as a point of contact between customers and internal teams.

Key Responsibilities

Operations Support

• Assist with day-to-day operational tasks and workflows
• Maintain accurate records, reports, and operational databases
• Coordinate schedules, meetings, and internal communications
• Support inventory management, ordering, and supply tracking
• Assist in improving operational processes and efficiency
• Handle administrative duties including filing, documentation, and data entry
• Ensure compliance with company policies and procedures

Customer Relationship & Service

• Act as a primary point of contact for customer inquiries and requests
• Build and maintain strong, professional relationships with customers
• Respond to customer queries via phone, email, or in person in a timely manner
• Coordinate with internal teams to resolve customer issues efficiently
• Track customer feedback and report recurring issues to management
• Ensure high levels of customer satisfaction through proactive communication

Qualifications & Skills

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Previous experience in operations, administration, or customer service is an advantage
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Customer-focused mindset with problem-solving ability
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Attention to detail and ability to work in a fast-paced environment
• Team player with a proactive and positive attitude

Working Conditions

• On-site position based in Karama
• Standard working hours with flexibility as required

Job Types: Full-time, Permanent