Job Description

• Warmly greet and welcome guests, ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries, requests, and concerns
• Manage room assignments, guest accounts, and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications, cancellations, and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized, clean, and presentable at all times
• Assist with concierge services, including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
• Comply with all hotel policies, procedures, and safety standards

Qualifications

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times