Full job description

We are seeking a detail-oriented and proactive Operations & Customer Support Executive to join our rent-a-car team. The ideal candidate will handle day-to-day operational tasks, support customers, and coordinate with internal departments to ensure smooth business operations.

Key Responsibilities

• Prepare and issue invoices accurately and on time.
• Follow up on outstanding payments and ensure timely payment recovery.
• Track vehicle locations, usage, and return schedules.
• Monitor traffic fines, update records, and communicate with customers as needed.
• Provide after-sales support and resolve customer queries promptly.
• Coordinate with the Sales and Finance teams to address customer disputes and discrepancies.
• Maintain customer records and contract documentation.
• Assist with vehicle scheduling, availability checks, and operational planning.
• Ensure compliance with company policies and maintain high service standards.
• Perform additional administrative and operational tasks as required.

Requirements

• Previous experience in car rental, operations, or customer service (preferred).
• Strong communication and follow-up skills.
• Good knowledge of MS Office (Excel, Word).
• Ability to multitask and work under pressure.
• Attention to detail and strong organizational skills.
• Problem-solving mindset and customer-focused attitude.

Job Type: Full-time